CPaaS API Exposure Function

Calls

Make and receive voice calls and perform media tasks on calls.

Messages

Send and receive instant and short text messages to groups or individuals.

Bridges

Create bridges with several voice calls and perform basic media tasks on bridges.

Administration

Get/Set system configuration, manage file system and control service state.

Contacts

Create and manage list of contacts and groups, monitor presence and state.

Auto attendant

Use an automated voice menu system that allows callers to be transferred to a destination without going through a telephone operator or receptionist. 

The voice menu can also be used to collect information on the caller or to a first classification of the caller to efficiently route the call to a matching destination.

Interactive voice response

Use automated voice menus to collect information on callers or callee. Record audio clips and build call flows guided by user input via the phone keypad.

Commonly used for applications live voicemail, license activations, credit card charging and more...

Call recording

Remote extensions

Enable seamless remote working and smooth call transition from the office branch to browser-based externsions.

Remove the complexity of the PABX remote extensions connectivity and security by enabling the remote extension using the WebRTC protocol.

Presence

Enable your application with the ability to monitor office branch extensions statuses and presence.

Commonly use, for example, in a contact center environment to monitor the agents availability.

Group messaging

Click to call

Make a direct call from your web page or mobile application to your sales or support department to engage with customers.

WebRTC bridge

Make direct VoIP calls from your web or mobile apps to telephone destinations without using the handset stock dialer.

Connect any combination of pstn calls, WebRTC calls or internal PABX calls together in one bridge.

Commonly use for 3-way calls, call recording or conference bridges.

Two-factor authentication